Effective Date: 31/12/2025
At Flipside, we want you to be completely satisfied with your purchase. If you are not satisfied with your products, we offer a straightforward return process. Please review the following information regarding our return policy.
1. Return Eligibility
To qualify for a return, your product must meet the following conditions:
- The item must be in new, unused, and resalable condition.
- The product must be returned within 3 days of receiving your order (starting from the date the product is delivered).
- The product must be in its original packaging with all included accessories (if applicable).
- You must have proof of purchase (e.g., order confirmation or receipt).
2. Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, altered, or damaged after delivery.
- Custom or personalized products.
- Final sale or clearance items (clearly marked as such on the website).
- Digital products or services (if applicable).
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Email Address] or through the contact form on our website [Insert Contact Link]. Include your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.
- Pack the Item: Carefully pack the product in its original packaging (if available). Ensure the item is securely packed to prevent damage during return shipping.
- Ship the Item: Once you have received your RA number, you can ship the product back to us at the address provided. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refunds
- Refund Process: Once we receive your return and verify its condition, we will process your refund within [X] business days. Refunds will be issued to the original payment method.
- Partial Refunds: If the item is returned in a damaged or used condition, or if it is missing components, we may issue a partial refund or deduct the cost of the missing items.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same process as for returns. Once your return is processed, we will issue a store credit for the value of the returned item, which you can use toward your exchange.
6. Defective or Damaged Items
If your product arrives defective, damaged, or incorrect:
- Please contact us within 3 days of receiving the item and provide photos of the defect or damage.
- We will arrange for a replacement or a full refund, including return shipping at no additional cost to you.
7. Return Shipping Costs
- For returns that are not due to a defect or error on our part, you will be responsible for the return shipping costs.
- For returns due to defects, damage, or our error, we will cover the return shipping costs.
8. International Returns
If you are returning a product from outside of the UK, please note:
- International returns are subject to additional shipping charges.
- You are responsible for any customs duties, taxes, or fees incurred during the return process.
9. Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with the updated "Effective Date". Please review this policy periodically to stay informed about our return procedures.
10. Contact Us
If you have any questions about this Return Policy or need assistance with a return, feel free to contact us